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Frequently Asked Questions (FAQs)
1. How do I buy from surprisedear.com?
Our website is designed to make buying online easier, faster, and more reliable for shoppers Globally. Placing an order online at surprisedear.com is very fast and easy. Visit our “How to place order” Online page for a step-by-step guide on making purchases from surprisedear.com
2. Are the products genuine?
surprisedear.com has a wide range of product selections from the most reputed brands and manufacturers worldwide with only genuine products and NO duplicates. You can rest assured that all products showcased on our website are 100% Original! You can also be benefited from our warranty facility.
3. How do I Pay?
We have an extensive range of payment options available for your convenience.
4. Can I return or replace a product if I am not satisfied?
We have easy return and replacement policy for all products sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 48 hours for your satisfaction. Learn more by visiting our Return and Replacement Policy page.
The following shall not be eligible for return and replacement:
Damages due to misuse of product
Incidental damage due to malfunctioning of product
Any consumable item which has been used or installed
Products with tampered or missing serial / numbers
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Replacement of the product is subject to availability of the same on surprisedear.com
5. Is there a warranty on your products?
surprisedear.com offers a Brand Warranty, Manufacturer Warranty and Service Warranty on most of the purchased products. Each and every products carry unique warranties which may vary based on the type and brand of product. Learn more by visiting our Warranty Policy page.
6. Is my information secure?
7. Are you licensed for legal operations online?
surprisedear.com is a licensed, authorized, and fully protected website which offers safe and secure checkout for all. Our business is licensed and regulated with the sole purpose of your security and convenience.
8. Is it safe to use my Credit/Debit card on surprisedear.com?
Yes, shopping at surprisedear.com is 100% safe. All Credit card and Debit card payments on surprisedear.com are processed through secure and trusted payment gateways. surprisedear.com and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
9. Are there any hidden charges when I make a purchase on surprisedear.com?
There are absolutely no hidden cost except the delivery charge when you make a purchase with surprisedear.com. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
10. Can I cancel any products that I purchased?
Yes, you can cancel an order on surprisedear.com. For outright cancellations contact our Customer Support team. If you cancel your order before your product has been shipped, we will refund the entire amount.
If you received the product, it will be eligible for 48 hours Replacement, only in cases where there are defects found with the product. Contact customer support immediately if you receive any defected products.
11. How will the delivery be done?
We process all deliveries through:
Reputed courier services
Our in house delivery team
14. How can I contact you for complaints, queries, or suggestions?
We are always available for providing best service and support 24/7. You can contact us by phone or email. Visit our Contact Us page for more information about how to get in touch with us.